Frequently Asked Questions
Everything you need to know about shopping with New Leaf Products.
What is your shipping policy and delivery timeline?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping is available and usually arrives within 10-14 business days depending on the destination.
How do I process a return or exchange?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate your return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking our customer reviews for fit consistency.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for customers who wish to pay in installments.
Are your materials sustainably sourced?
At New Leaf Products, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to follow your package's journey in real-time.